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My customer says they cannot see my product

There are two areas to check here.  

  1. Have you done everything on your side and it is submitted successfully without errors
  2. Have you and the retailer completed your process before the buyer/category manager can see the data

For us to efficiently help you, if you are querying a product(s), please email us the GTIN(s) (barcode numbers) of the products involved in text, not a screenshot and mention which retailer(s) it is for.

email: support@gs1nz.org  

phone: 0800 10 23 56

 

1) There are different ways you may access the NPC, look below to 

NPC Rapid
NPC Publisher

Shared Products

 

2) Different retailers have different processes once you submit data.  They all have a data team who will process the data and possibly other things before their buyer/category team can see and process the data.

 

Check the product has been PUBLISHED to that customer.

If you are unsure, refer to the 'How to tell if your item is published' article. For Foodstuffs' suppliers, you may like to check that your Category Manager has "requested" that your data be "enriched" - see this article which covers off that process.

If you believe you have done everything correctly, and your customer cannot 'see' your product information, please contact the GS1 Support Team. We can check your customer's NPC account and then raise the issue with them.

email: support@gs1nz.org  

phone: 0800 10 23 56

 

Version 1.2 – Updated 29th November 2024

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