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Understanding Pending Failure Reports

If you get one of these Don’t panic, it’s just saying there are some data fixes are needed.

The email:

The product verification report will be emailed to the person who made the application.

Note: GS1 can change who the report is sent to if required please email [email protected]

The additional comments section will tell you what the issues are and how to fix them.

There is also a link to resubmit your product for recheck once the data corrections have been made.

Note: Please ensure the product is resubmitted for recheck within 2 working days

        otherwise a failing report will automatically be sent to you and your retailer(s).

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The report is attached to the email and is created from the options selected during the application. 

See the example reports below for:

     a) Full product verification report.

     b) Product not yet available.

a) Full product verification report (Saleable product, inner and/or case is available and sent

    for testing).

 

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    -The barcode verification for the base and case pass.

    -The images pass.

    -There is an issue with the data in the National Product Catalogue.

The member selected the following options:

pending_3.png

 pending_4.pngpending_5.png

 

 b) The final saleable product is not yet available.

 pending_6.png

-The barcode verification for the base was not accessed.

-The images are not taken.

-There is issue with the data in the National Product Catalogue.

 The member selected the following options.

pending_3.png

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 pending_8.png

 

 

 

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