Current Foodstuffs Workarounds

Foodstuffs has recently gone live with a new consolidated master data platform. There are currently several standard NPC processes that aren't yet fully supported by their new system. We are working through this with Foodstuffs, but for the meantime, please be aware of the below specific issues and workarounds that Foodstuffs has in place.

If you have queries on any of the below, please feel free to call our Support Team on           0800 10 23 56

  1. Foodstuffs' intended point-of-sale selling unit must be loaded as the lowest level of the packaging hierarchy e.g. think of a bottle of beer that comes in a 6-pack, and 24 pack shipper. If the bottle itself is never "sold" at a Foodstuffs POS, they don't want to see the bottle as part of the hierarchy.

2.  Bulk Bin products sold in a fixed-unit shipper need to have a 'dummy' GTIN number created and as the BASE_UNIT, marked as a variable unit with a leading 9 identifier. Foodstuffs system will currently reject any items sold as variable, but ordered as fixed weight.


3.  Foodstuffs' system struggles with multiple CASEs for the same BASE, e.g. an item which can be supplied in a case of 6 or a case of 12. If you have to load in this manner, please contact the Foodstuffs NatPIM team and advise them. They can then apply a workaround to set up two articles in their system (0800 555 985 or


4.  If Foodstuffs sell a unit of your product individually after a packaging breakage, load that unit to NPC per below. Load the unit only and create a price entry for it of $0.01. This will allow Foodstuffs to sell it if they need to. 

5.  Foodstuffs have difficulty linking a single case to many base articles. For example, assortments, display shippers and mixed modules. Please set these up as below (i.e. the CASE or DISPLAY_SHIPPER with it's individual units linked into it) -- however Foodstuffs have asked that you advise their National PIM team that you have submitted such an article. They will undertake a manual action on their end to ensure it flows through to them appropriately.

Advise Foodstuffs' national team via 0800 555 985 or


6.  Fresh Produce is now able to be loaded to the NPC, subject to the below:

As of the 9th of February 2017, any "National" or "Foodstuffs North Island" vendors will now need to use either ProductFlow/NPC (or Data Express) to submit product information to Foodstuffs. Foodstuffs South Island will also make use of this data.

Note: if you are a Foodstuffs South Island only vendor, you need to continue to use DEX presently.

7. Foodstuffs National PIM can process your article with future dated Price Effective Start Date. But in order for FSNI or FSSI to see your price in their SAP, you must have "Price Effective Start Date" as a date in past or the date of processing (today) the price.

 Version 1.1 - Updated 9th July 2019

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