My pallet configuration is different for my customers, what should I do?

Ordinarily, suppliers enter their standard pallet details against the CASE record.

However, if you need to convey different pallet specifications to 2 or more of your customers, it is done by adding a PALLET level to your product hierarchy.

So a GTIN is assigned for each different pallet configuration (just like you would if a CASE contained different quantities).

For Example:

Each: EA 3033718207536
Case: CA 3033710218738 (note to recipient, there may still be pallet information against this CASE, but PALLET data should take precedence if present)
Pallet configuration 1: PL 3033711078317 (this would be published to trading partner-A)
Pallet configuration 2: PL 3033711078324 (this would be published to trading partner-B)