1. Identify what system(s) you use for the National Product Catalogue
There are multiple options for how your company connects. If you aren't sure, get in contact us or call 0800 10 23 56.
Common systems are
-
NPC Rapid Loader
- Used by the NZ Grocery sector
-
Shared Products
- Used by the NZ Hardware sector
-
NPC Publisher
- Default tool
-
Middleware
- Connected to your systems, some options are below. Contact these companies for support
- Pacific Commerce
- ABML
- Bizcaps
- Innovit
2. Try to login/check access
The first 3 options all have a forgot password link if you already have access, you can use that to set a password and get in.
If you are not setup to have access, you will need to be authorised by an existing user from your company. Contact us or call 0800 10 23 56.
3. Before you do anything, be trained!
We run a series of free webinars and there are also guides on using the different systems
and the specific data requirements and requirements of your trading partners
Further NPC Publisher troublehshooting:
Clear the cache
Your computer may be 'remembering' a previous incorrect login.
If you are using Google Chrome, to clear the cache press Ctrl + Shift + Del, then select below:
For any other browsers, follow the instructions in this article:
http://www.refreshyourcache.com/en/home/
3. Password re-set
Try resetting your password using the "Password forgotten" link below from the login screen.
4. Got past the first screen but then nothing happens?
Check your Administrator has given you the appropriate Roles.
Still stuck? Call or email the Support Team 0800-10-23-56 support@gs1nz.org
Version 1.5 – Updated 14th November 2024