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I can't log in to the NPC

1. Ensure you're using the correct URL

https://cataloguepublisher.gs1au.org

2. Clear the cache
Your computer may be 'remembering' a previous incorrect login. 
If you are using Google Chrome, to clear the cache press Ctrl + Shift + Del, then select below:

Cache_crome_broswer.png
For any other browsers, follow the instructions in this article:
http://www.refreshyourcache.com/en/home/ 

3. Password re-set
Try resetting your password using the "Password forgotten" link below from the login screen.

Password_Forgotten.png

A new password must be 8 characters long, it must have 1 character as a Capital letter and it must have 1 character as a number.  e.g.  Joeblog1

4. Got past the first screen but then nothing happens?
     Check your Administrator has given you the appropriate Roles.

 

Still stuck? Call or email the Support Team 0800-10-23-56  [email protected]

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