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How do I Resubmit a Pending Failure?

Note: Please ensure the product is submitted for recheck within 2 working days otherwise

        a failing report will automatically be sent to you and your retailer(s).

The additional comments section of the email will tell you what the issues are and how to fix them.

There are 2 ways to get to the page to resubmit the product for recheck:

1) The email link.

2) Search Past reports.

1) The email link:

There is a link to resubmit your product for recheck once the data corrections have been made in the second line of the email.

pending_1.png

Select the link and enter your MyGS1 login details.

The "Search Past Reports" page will open and the product will be ready for selection.

Put the product into Recheck:

- Tick the "Select" Option for the required product(s).

- Select "Submit application for recheck" in Processing options.

- Select "Send Recheck".

reheck_1.png

 

2) Search Past Reports:

Step 1: Log into MyGS1.

Step 2: Click "Verify your Barcode Scans".

Step 3: Click "Search Past Reports".

Step 4: Enter the GTIN (barcode number) or report number.

 Note: To put more than 1 product  into recheck, select "Pending Failure" from the Request Status

          drop down.

reheck_2.png

Put the product into Recheck:

- Tick the "Select" Option for the required product(s).

- Select "Submit application for recheck" in Processing options.

- Select "Send Recheck".

reheck_1.png

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